LogoEmailRSVP

Refund
Policy

Last Updated: February 2026

At EmailRSVP, we strive to provide a seamless and professional experience for managing your events. However, as our services are digital and often consumed immediately upon use, we have strict guidelines regarding refunds to ensure fairness and sustainability.

Digital Nature of Services

EmailRSVP provides digital services, including the creation of event pages, management of guest lists, and the dissemination of digital invitations via email and WhatsApp. Once these services are utilized—specifically when invitations are sent or credits are consumed—they cannot be "returned."

Non-Refundable Scenarios

Invitations have already been sent to any number of guests.
Credits purchased have been partially or fully used.
User error in event details (e.g., wrong date/time) after invitations are sent.
Low response rate from invitees (we guarantee delivery, not guest responses).

Eligibility for Refunds

Refunds are granted ONLY under the following specific circumstances:

Technical failure of the EmailRSVP platform preventing invitation delivery.
Duplicate charges due to payment processing errors.
Service cancellation requested BEFORE any invitations are sent or credits used.

Refund Request Window & Process

All refund requests must be submitted within 14 days of the original transaction date. To request a refund, please contact our support team with your transaction ID and a detailed explanation of the issue.

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